At Clover Buildings Norman, we are committed to ensuring your satisfaction with every purchase.

Please review the following policy for guidance if you experience any issues with your order.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return under the following conditions:

  • Damaged or Compromised Packaging – If your order arrives with visibly damaged or contaminated packaging.
  • Defective or Faulty Product – If the product is defective, malfunctioning, or not as described.
  • Incorrect Item Received – If you receive a different item than what you ordered.
  • Change of Mind – Returns are accepted if all conditions below are met.

To qualify for a return, the product must:

  • Be in its original condition (unused, with tags, and in its original packaging).
  • Include the receipt or proof of purchase.

Return Process

Step 1: Initiate a Return

Contact us at contact@cloverbuildingsnorman.shop with the following details:

  • Full Name
  • Email Address
  • Order Number
  • Reason for Return

Once your request is approved, we will email you a return shipping label within 1–3 business days, along with detailed return instructions.

⚠️ Important: Items sent back without prior approval will not be accepted.

Step 2: Repack and Ship

Carefully repack the product in its original packaging or equivalent protection.

Attach the provided order number to the package and ship it to the return address provided by our support team.

Only returns sent to the authorized return address with the correct order number will be processed.

Step 3: Provide Tracking Details

Once your return has been shipped, email us the tracking number along with your order number.

We strongly recommend using a trackable shipping method to ensure safe delivery.

Step 4: Refund Processing

Returned items are inspected within 2–5 business days of arrival.

Approved refunds are processed within 5–10 business days and will be credited to your original payment method.

Processing times may vary depending on your bank or payment provider.

Order Cancellation & Modification

Customers may request an order cancellation or modification within 24 hours of placing their order.

After this period, the order may already be processed or shipped, and changes may not be possible.

Please refer to our Cancellation PolicyAttachment.tiff for more details.

Restocking & Shipping Fees

  • No restocking fees apply.
  • Return shipping costs are not reimbursed, unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if any item is damaged, defective, or incorrect.

In these cases, Clover Buildings Norman will cover all return shipping costs and provide a replacement or full refund.

Exchanges

If you wish to exchange an item (for example, for a different color or style), the quickest solution is to return the original item and place a new order for your preferred product.

Contact Information

For any questions, returns, or assistance, please contact:

Clover Buildings Norman

📧 Email: contact@cloverbuildingsnorman.shop

📞 Phone: +1 (405) 532-4143

📍 Address: 17950 S Sooner Rd, Norman, OK 73071, United States